FAQ

NEW TO PILATES

WHERE DO I START?

to become a client you need to create an account with Wellness Living; you can do this by signing up with your email address. This is where you will purchase your sessions and manage your bookings. To sign up; click here.


Once you have signed up; you will be able to download the client app; 'WellnessLiving' Achieve to your device and manage your account easily. 

App Store Download Link

Google Play Download Link

WHAT DO I NEED TO BRING?

please arrive 5-10 minutes before class.


please wear clothing that you are comfortable in and are able to move freely in and bring a bottle of water.


we ask that you wear socks when attending any of our classes for hygiene reasons; we recommend grip socks preferably for safety reasons. if you do not have socks with you when you attend the studio, you will need to purchase some from us for $15.00 prior to attending the class.

WHAT ARE THE STUDIO FACILTIES?

we have chilled water and paper cups available; however we encourage you to bring your own water bottle to minimise waste.


we have two toilets within the studio and these can be used for changing if you need to prior to class.

there are plenty of parking options for the studio; for more information see EXTRA section below. 

WHAT TO EXPECT WHEN I ARRIVE?

you will be greeted by one of our team members; they will introduce themselves and ask you a few questions. if you have not signed the online waiver; you will be asked to do this.


If this if your first class; we will give you a run down of the reformer / set up and see if you have any questions.


we will direct you to our bench seats with little cubbies for your belongings and shoes to go in while you are in class and then you are free to pick a mat or reformer.

FAQ

BOOKINGS / CLASSES

DO I NEED TO BOOK?

yes. we only have 12 spots available across our classes and to ensure that you have secured your spot it is best to book in advance. Walk in’s are not encouraged.

DO YOU HAVE CLASS PACKS?

yes. we have three options of class packs; for both reformer and mat classes. Click here for more information. 

HOW CAN I CANCEL MY BOOKING?

you can login to your account on the web or through the achieve client app; from there you are able to manage all your bookings; including cancellations. This can be done by clicking ‘my schedule’  and finding the appropriate class and then following the cancellation prompts. 


cancellations via text / phone call messages or social media messages will not be accepted. 


there is a 5 hour cancellation policy; which means you need to cancel 5 hours prior to the session to avoid losing that session pass.

WHAT FEES ARE ASSOCIATED WITH CANCELLING?

please follow the below if you are needing to cancel your booking; as we may have people on a waitlist and if you are not able to attend your spot can go to someone who can. 


Memberships

you will need to cancel your session 5 hours prior to not lose your session pass. if you cancel within 5 hours of the session this will be considered a ‘late cancel’ and will mean you will lose that session pass.

failure to cancel your booking that you do not show up for will result in a $10 no show fee.


Class Packs

you will need to cancel your session 5 hours prior to not lose your session pass. if you cancel within 5 hours of the session this will be considered a ‘late cancel’ and will mean you will lose that session pass.


failure to cancel your booking that you do not show up for will result in a $10 no show fee.


Single Session

you will need to cancel your session 5 hours prior to not lose your session pass. if you cancel within 5 hours of the session this will be considered a ‘late cancel’ and will mean you will lose that session pass.


failure to cancel your booking that you do not show up for will result in a $10 no show fee

DO YOU HAVE A WAITLIST?

we have the option of waitlist; this means that if a class you are wanting to attend is already fully booked you can join our waitlist. We have room for 5 people to be on a waitlist at one time. 


if someone is to cancel their booking the first person on the waitlist will be contacted via email and has up to 1 hour to confirm they would like that spot. after that time period is up and if they have not acknowledged the position then the next person on the waitlist will be contacted.  


please ensure that email notifications are enabled for this service otherwise you will not be notified.

WHAT IF MY CLASS IS CANCELLED?

in the off chance that we do not have enough people in a class or an instructor is unavailable; classes will be cancelled 3 hours prior and one of our team members will contact you should this situation arise.

DO YOU OFFER PRIVATE SESSIONS?

yes. you can contact the studio directly to discuss a 1:1, 2:1 or even 3:1 private sessions; however please note that times for these types of sessions will be restricted as they cannot run while classes are on.

FAQ

MEMBERSHIPS

DO YOU OFFER MEMBERSHIPS?

yes. we have different membership options available. Click here for more information.

HOW DO THE MEMBERSHIPS WORK?

all of our memberships are monthly (4 weekly) at a time and are billed every 4 weeks.


we will store your payment details on file and the payment will be automatically deducted from your account.

if there are insufficient funds in your account; you may incur a bank fee to cover third party costs; the studio will be in contact with you via phone call to reattempt payment.

HOW DO I TERMINATE MY MEMBERSHIP?

we require 1 week notice in writing to terminate your membership; please email the studio at hello@atomicpilateshub.com directly to advise us.

please note that if you are in the middle of the pay cycle; you will need to ride out the remaining period.

CAN I SUSPEND MY MEMBERSHIP?

you can suspend your membership for a minimum of 7 days and up to 84 days (12 weeks).


we require 1 week notice in writing to put your membership on hold; please email the studio at hello@atomicpilateshub.com directly to put this in place.

CAN I SWITCH MEMBERSHIPS?

yes, we require 1 week notice to be able to change your membership and you will be required to ride out the remaining payment cycle of the previous existing membership before the changes come into the effect.

FAQ

MISCELLANEOUS

IS PILATES COVERED BY MY INSURANCE?

no, unfortunately you are not able to claim back money through your health insurer.

HOW OLD DO I HAVE TO BE TO ATTEND?

due to pilates requiring some form of body awareness and control; we recommend being 14 years old for our reformer classes and 12 years for our mat based classes.


We would recommend anyone under the age of 16 having an assessment prior to joining a group class so they can familiarise themselves with what to expect in a group setting. 

DO WE OFFER A CRECHE FACILITY?

We do not have a creche facility; however children are welcome to come to the studio and wait in our reception area while the class is in session. 

we ask that if your child is waiting for you; they bring a book, ipad or something to entertain them while the class is in session.

if you have a toddler/baby that is still in the pram; you are welcome to bring them in and keep them in the pram while the class is in session.

please note for safety reasons and not to disturb other clients; children will not be allowed in the class area.

PREGNANT? CAN I STILL ATTEND?

all of our classes are suitable for the first trimester (up to 13 weeks) from then forward there will be restrictions in what classes you can attend. 


speak to the instructor once you are past the 13 week mark and we can see how you can continue to progress.


if you are new to pilates, we recommend consulting your doctor before starting a new exercise routine. if you are cleared from the doctor; we may encourage you to have a 1:1 assessment session to familiarise yourself with what to expect in a group setting. 

HOW OFTEN SHOULD I DO PILATES?

there is no hard and fast rule for how often you should do pilates. we believe that as per any exercise regime, it should be tailored to the individual. 


if this means you are only able to attend once a week or can attend 3 times a week we leave that in your own capable hands by offering a schedule with plenty of options. 


on average we would say that two sessions a week will lead you to be able notice and feel the benefits of pilates.

HOW TO GET TO THE STUDIO / PARKING?

we are located on the corner of Beenyup Road and South Western Hwy. 


there are 3 parking bays to the front of the studio and RHS exterior building. there is also ample parking around the studio; on Beenyup Road, Abernathy Road and George Street which are only a short walk to the studio.

IMPORTANT DOCUMENTS

Below are links to important documents in regards to the studio.

Waiver & Release

Health Questionnaire & Consent Form


All Inclusive Membership Contracts

Attainable Membership T&C's

Optimal Membership T&C's

Elevated Membership T&C's

Mat/BOXILATES® Membership Contracts

Aspire Membership T&C's

Onward Membership T&C's

Exceed Membership T&C's

Still curious about our facility? Contact us today!